GO Help Desk

Please note that this training material may vary based on the version of GO your brand uses. Some features or instructions might differ depending on your specific setup. If you have any questions, feel free to reach out to support@sparkcooperative.com

01. GO Training Videos

  1. GO by Spark: Introduction to Version 1.19
  2. GO by Spark: Introduction to Version 1.21
  3. Introduction to MCM - Video
    GO Version 1.20
  4. Training Video - Canvas
    GO Version 1.18
  5. Training Video - Library
    GO Version 1.18
  6. Training Video - Print Program
    GO Version 1.18

02. Multi-Channel Management (MCM)

  1. How the program populates in the DDP?
  2. How to Hide or Unhide Venues on Digital Platforms
    Hours of Operation Only
  3. How to add a Call to Action (URL) to any Content in the canvas?
    GO Version 1.21
  4. How to create Content Information in the Content Library?
    GO Version 1.21
  5. How to create a Content Message in the Content Library?
    GO Version 1.21
  6. How to create a Content Offer in the Content Library?
    GO Version 1.21
  7. How to create and schedule Content Information in the Canvas and the Feed Editor?
    GO Version 1.21
  8. How to create and schedule a Content Message in the Canvas and the Feed Editor?
    GO Version 1.21
  9. How to create and schedule a Content Offer in the Canvas and the Feed Editor?
    GO Version 1.21
  10. How to determine the guest's time frame view in the DDP?
  11. How to schedule Content Information to a day?
    GO Version 1.21
  12. How to schedule a Content Message to a day?
    GO Version 1.21
  13. How to schedule a Content Offer to a day?
    GO Version 1.21

03. Canvas

  1. Canvas Icons Overview
    GO Version 1.21
  2. How to add Events on the canvas?
    GO Version 1.21
  3. How to add a merge variable to Events?
    GO Version 1.21
  4. How to add hours of operation on the canvas & meal periods on the canvas?
    GO Version 1.21
  5. How to create Events on the canvas?
    GO Version 1.21
  6. How to customize the Canvas Grid?
    GO Version 1.21
  7. How to delete an event on the canvas?
    GO Version 1.21
  8. How to edit and replace an event on canvas?
    GO Version 1.21
  9. How to use the Canvas Venues filters?
    GO Version 1.21

04. Libraries

  1. How to add an image in the Asset Library?
    GO Version 1.21
  2. How to add and edit staff from the Staff Library?
  3. How to add, edit and archive a Basic Content on the Content Library?
    GO Version 1.21
  4. How to add, edit or archive a Venue on the Venue Library?
    GO Version 1.21
  5. How to add, edit, and archive events in the Event Library?
    GO Version 1.21
  6. How to change Brand vs. Multi vs. Property events on the Event Library?
    Shoreside Users only
  7. How to duplicate an existing event in the Event Library?
    GO Version 1.21
  8. How to promote or demote Brand vs. Multi vs Property content on the Content Library?
    Shoreside Users only
  9. Navigating the Content Library
    GO Verison 1.21

05. Feed Editor

  1. Content Blurb Functionalities - Full Guide
    GO Version 1.18
  2. How to Export the Daily Program as a PDF With or Without Background?
    GO Version 1.18
  3. How to View the Program in Its Final Version Without Exporting the PDF?
    GO Version 1.18
  4. How to access the Feed Editor?
  5. How to add 2 contents blurbs in one piece of content?
  6. How to add hours of operations and Meal Periods in the Print Program?
  7. How to add images to the Feed Editor?
    GO Version 1.21
  8. How to add the current date on the Feed Editor?
  9. How to copy and paste a content blurb from the Feed Editor?
    GO Version 1.18
  10. How to create a new content from the Feed Editor?
    GO Version 1.18
  11. How to edit a content from the Feed Editor?
    GO Version 1.18
  12. How to export the print program to PDF and HTML?
  13. How to view the events added to the Canvas in the Feed Editor?
    GO Version 1.21
  14. How to view the program in other languages?

06. Template Manager

  1. How to assign a Theme Night on a Template Level?
    GO Version 1.21
  2. How to assign and unlink templates to a day?
  3. How to assign multiple templates for a sailing at once?
  4. How to assign:remove a Theme Night on a Day Level?
    GO Version 1.21
  5. How to create a template?
  6. How to duplicate, delete, and edit existing templates?
    GO Version 1.17
  7. How to transfer a Template from one property to another?
    GO Version 1.21

07. Group Functionality

  1. How to add a bookable time for a Venue?
    Applicable for Groups only GO Version 1.21
  2. How to archive a Group?
    GO Version 1.21
  3. How to create a New Group Request?
  4. How to create a group memo?
  5. How to create an Export Report?
    GO Version 1.21
  6. How to duplicate a Group?
    GO Verison 1.21
  7. How to duplicate a group request?
  8. How to find existing groups and add, edit a group booking request?
  9. How to view Groups for multiple properties?
    Shoreside users only GO Version 1.21
  10. How to view group booking request details and communicate with venue owners or group coordinators?

08. Translations

  1. How to add Events translations through files?
  2. How to add translations through files?
  3. How to filter translations?

09. Miscellaneous

  1. GO Icons Overview
    GO Version 1.21
  2. How to Clear Cache & Hard Reload?
    Troubleshooting tool
  3. How to Export a Sailing from the Itinerary Page?
    GO Version 1.21
  4. How to Export the Users?
    GO Version 1.21
  5. How to check the GO Version?
  6. How to create a new password with a recovery code?
  7. How to see the User Logs?
    GO Version 1.17.1
  8. Itinerary management - "How to" Guide
    GO Version 1.21
  9. User Management - Generate Password Recovery Key
  10. User Management - How to create and manage Users?
    GO Version 1.21

10. Brand & Property Settings

  1. Brand Settings - "How to" Guide
    Brand & Shoreside Only GO Version 1.21
  2. How to add, edit or delete a Meal Period settings?
    Brand & Shoreside Only GO Version 1.21
  3. How to export the Brand Settings as a CSV file?
    GO Version 1.21
  4. Property Settings - "How to" Guide
    GO Version 1.21