GO Help Desk

Please note that this training material may vary based on the version of GO your brand uses. Some features or instructions might differ depending on your specific setup. If you have any questions, feel free to reach out to support@sparkcooperative.com

01. GO Training Videos

  1. Canvas Training Video
  2. Feed Editor Training Video
  3. GO by Spark: Introduction to Version 1.19
  4. Group Functionality Video
  5. Libraries Training Video
  6. Overview GO Icons Video
  7. Template Manager Training Video
  8. Training Video - Canvas
    GO Version 1.18
  9. Training Video - Library
    GO Version 1.18
  10. Training Video - Print Program
    GO Version 1.18

02. Canvas

  1. Canvas Icons Overview
  2. How to add a merge variable to Events?
    GO Version 1.17
  3. How to add an URL to Events?
    Hotel Access Only GO Version 1.17
  4. How to add events on the Canvas?
    GO Version 1.17
  5. How to add events on the canvas?
  6. How to add hours of operation and meal periods on the canvas?
  7. How to create Events on the canvas?
    GO Version 1.17
  8. How to customize the Canvas Grid?
  9. How to delete an event on the canvas?
    GO Version 1.17
  10. How to edit and delete events on the canvas?
  11. How to editreplace an event on canvas?
    GO Version 1.17
  12. How to use the Canvas Venues filters?

03. Libraries

  1. How to Promote or Demote Content? Property, Multi or Brand
    GO Version 1.20
  2. How to add an image in GO?
  3. How to add and edit staff from the Staff Library?
  4. How to add or edit venues on the Venue Library?
  5. How to add, edit, and archive content on the Content Library?
    GO Version 1.17
  6. How to add, edit, and archive content on the Content Library?
  7. How to add, edit, and archive events on the Event Library?
  8. How to add, edit, or archive a Venue on the Venue Library?
    GO Version 1.17
  9. How to change Brand vs. Property content on the Content Library?
    Shoreside Users Only GO Version 1.17
  10. How to change Brand vs. Property content on the Content Library?
    Shoreside Users Only
  11. How to duplicate an existing event in the Event Library?

04. Feed Editor

  1. Content Blurb Functionalities - Full Guide
    GO Version 1.18
  2. How to Export the Daily Program as a PDF With or Without Background?
    GO Version 1.18
  3. How to View the Program in Its Final Version Without Exporting the PDF?
    GO Version 1.18
  4. How to access the Feed Editor?
  5. How to add 2 contents blurbs in one piece of content?
  6. How to add hours of operations and Meal Periods in the Print Program?
  7. How to add the current date on the Feed Editor?
  8. How to add, edit, and delete content blurbs on the Feed Editor?
  9. How to copy and paste a content blurb from the Feed Editor?
    GO Version 1.18
  10. How to create a new content from the Feed Editor?
    GO Version 1.18
  11. How to create and apply a merge variable in the Feed Editor?
  12. How to edit a content from the Feed Editor?
    GO Version 1.18
  13. How to export the print program to PDF and HTML?
  14. How to view the events added to the Canvas in the Feed Editor?
  15. How to view the program in other languages?

05. Template Manager

  1. How to assign a Theme Night on a Template Level?
  2. How to assign and unlink templates to a day?
  3. How to assign multiple templates for a sailing at once?
  4. How to assign or remove a Theme Night on a Day?
  5. How to create a template?
  6. How to duplicate, delete, and edit existing templates?
    GO Version 1.17
  7. How to duplicate, delete, and edit existing templates?

06. Group Functionality

  1. How to add a bookable time for a Venue?
    Applicable for Groups only
  2. How to archive a Group?
    GO Version 1.19
  3. How to create a New Group Request?
  4. How to create a group memo?
  5. How to duplicate a Group?
  6. How to duplicate a group request?
  7. How to find existing groups and add'edit a group booking request?
  8. How to view Groups for multiple properties?
    Shoreside users only GO Version 1.17.1
  9. How to view group booking request details and communicate with venue owners or group coordinators?

07. Translations

  1. How to add translations through GO?
  2. How to add translations through files?
  3. How to filter translations?

08. Miscellaneous

  1. GO Icons Overview
  2. How to Clear Cache & Hard Reload?
    Troubleshooting tool
  3. How to Export a Sailing from the Itinerary Page?
  4. How to access training videos and cheat sheets?
  5. How to check the GO Version?
  6. How to create a new password with a recovery code?
  7. How to see the User Logs?
    GO Version 1.17.1
  8. Itinerary management - 'How to' Guide
  9. User Management - Generate Password Recovery Key
  10. User Management - How to create and manage Users?
    GO Version 1.19

09. Digital Daily Program

  1. How the program populates in the DDP?
  2. How to Hide or Unhide Venues on Digital Platforms
    Hours of Operation Only
  3. How to determine the guest's time frame view in the DDP?

10. Brand & Property Settings

  1. Brand Settings - 'How to' Guide
    Brand Admins Only GO Version 1.19
  2. How to add, edit, or delete a Meal Period settings?
    Brand Admins Only
  3. How to export the Brand Settings as a CSV file?
  4. Property Settings - 'How to' Guide
    Property Admins Only GO Version 1.19

11. Multi-Channel Management (MCM)

  1. Introduction to MCM - Video
    GO Version 1.20
  2. Navigating the Content Library Updates
    GO Version 1.20